Return Policy

All sales are final.  If your item(s) arrive damaged, defective or incorrect please contact us within 5 days of receipt of your package.  Damaged or defective items will be replaced with an identical replacement, if available, and if the item is no longer in stock, a store credit will be issued instead.  If we shipped the wrong items in error, we will provide return shipping and send the correct item.

If your package or any items inside arrived damaged, please contact us within 5 days and hold on to all packaging material until further notice.  If the package was damaged in transit, a claim will be filed with the appropriate shipping agency that handled your order and they may collect the package for further investigation.  For packages damaged by the USPS a signed affidavit will need to be submitted.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations and it is the responsibility of the customer to find out what can/cannot be imported to your specific country in addition to any applicable import duties and taxes.

Shipping rates depend on destination, weight of your order and shipping method. The best way to determine the cost of shipping is to place the items you wish to purchase into your cart and start the checkout process. Before you finalize your order you will be presented with the shipping options and charges for your order.  The free UPS Ground Shipping offer is only available for purchases made in the HairBoutique Marketplace shop, and exludes the Hot Hair Outlet.

All orders are processed in our controlled access warehouse by our small and highly trained staff to insure that your products arrive to your doorstep as quickly as possible. We take the utmost care to insure that all products are properly wrapped and sealed to prevent leakage or breakage.

• The majority of orders will be shipped within 24 hours, excluding weekends and holidays. Please keep in mind that shipping around holidays may not be shipped the same day. Please contact customer care if you have any questions concerning our shipping schedule. 
• When calculating delivery times, bear in mind that the day of shipment does not count as business day in transit times. For example, if you select UPS 2nd Day Air and your order ships on Monday, you will most likely receive your order on Wednesday. We ship orders Monday thru Friday.
• If you need your order by a specific date, it is generally best to call us (1-866-469-4247) to confirm availability of stock and the best method of shipment to get your order to you on schedule.
• All shipping charges are based on the weight of the items in your order and reflect as close as possible the actual shipping charges for your order.
• We cannot ship UPS orders to P.O. Boxes or APO/FPO destinations. If in error you select UPS for your order we will substitute an appropriate shipping method at our discretion and adjust the shipping charges accordingly.
• In order to file a claim regarding a shipment sent via USPS we must be notified within 45 days of the date of shipment if your package has not been received.
• UPS delivery timeframes are based on business days. UPS Next Day Air means next business day. We do not ship UPS for Saturday delivery.
• We are not responsible for carrier (UPS or USPS) delays including but not limited to: extreme weather conditions, grounding of transportation or re-routing of packages.
• Orders lost or returned due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund.

Lost or Delayed Packages

Packages that are shipped via UPS 2nd Day Air, UPS Next Day Air Saver, or UPS Next Day Air are the only packages that have a guaranteed delivery time.  If your package is shipped via UPS Ground, the estimated delivery time is 3-5 days.  UPS will only issue a refund on Air packages if the delay was due to their error and not weather related or due to other conditions outside their control, such as an incomplete address. 

If your tracking number shows that your package has been delivered but you are not in receipt of it, please contact us immediately.  Please check with your roommates, family members and neighbors to see if they are in receipt of your package, as well as around any doors to your home. 

UPS Claims must be filed within 5 days of allegedly being delivered and take 7-10 business days to complete in which case the driver will be sent back out to check to see if the package has been left in an obscure location. UPS will need to be in contact with you at a daytime phone number, so please be sure one is provided that you may be reached at.  If the package is located, it will be re-delivered. If the package cannot be located, after 7-10 business days UPS will authorize us to ship a replacement. 

USPS Claims must wait to be filed until 30 days from the date of shipment and can be filed up to 45 days from shipment.  You will be asked to send in a signed affidavit with the following information:

1. Date the package was mailed
2. Invoice/order number
3. Description of product
4. If order was never received or if damaged description of how and if can be repaired
5. Signature and date